HEalth Professionals


People engaged and supported (inc 155 in-depth journeys)


Feel more informed about their health (from evaluation of people who completed Learn My Way modules)


Uptake from structured referrals

The model

Step 1: Engage people where they are

Use formal appointments with local services (health, council etc) to highlight digital support and refer to local provision.


Use informal settings to understand what interests people (a hook).

Step 2: Needs-led learning

Use formal sessions to work through Learn My Way. Starting with the most important modules for that person (basics, financial, health etc)


Use free apps and websites to show the things that people are most interested in (including hobbies etc)

Step 3: Empowerment and Ongoing

Discuss their health (if they are ready) and show right tools for them. e.g. NHS.UK, Repeat prescriptions on Learn My Way, NHS apps library


Show how to search local activities that might be interesting to them

These findings are based on the Pathfinders in Sunderland: Elderly Isolated People and Thanet: Assisted Living Schemes



How to Guide for Elderly Isolated People

How to Guide for People in Assisted Living Schemes


Combined Report for Digital Health Inclusion for Elderly Isolated People

Report for Sunderland: Elderly Isolated People

Case Studies

Case studies from Sunderland: Elderly Isolated People

Case studies from Thanet: Assisted Living Schemes

Further reading